Every order has a color coded status to represent what state the order is in. Some orders are more detailed, like PCR's and Appraisals, requiring their own unique statuses.
Order Status |
|
|
Label |
Description |
|
Submit |
Order submitted to job queue |
|
Prepared |
Getting order ready to submit to job queue |
|
Processing |
Order in job queue and being processed |
|
In Research |
Order in research |
|
Connection Error |
Issue connecting with vendor |
|
Error |
An issue has occurred. Please contact support |
|
Complete |
Order successfully completed |
|
Working |
Order is in an active and pending state with the vendor. |
|
Canceled |
Request has stopped the processing of the request so no further action can take place. |
|
Need Info |
Vendor requires additional content to complete the request. |
|
No Hit |
When ordering AVMs and cannot find an address |
PCR and Appraisals Milestones |
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|
Label |
Description |
|
Pending |
The order is waiting to be accepted by the vendor |
|
Accepted |
The order has been accepted by the vendor and will be completed. |
|
Scheduled |
The inspection is scheduled with a Borrower (or other contact) and the Appraiser |
|
Rescheduled |
The inspection has been rescheduled for another date |
|
Inspection Complete |
The appraiser has completed the inspection |
|
Processing Report |
The inspection report is undergoing additional review for quality assurance purposes (does not happen every time) |
|
Report Ready! |
The report is ready to view in Coviance |