The answer to this has a few scenarios. Please see below to help determine if you are able to edit the address on your own or if the Coviance Customer Success team needs to intervene for you.
1. The file has been created but products have NOT been ordered:
* If the file has been created but no service fees or orders have been placed, then you can edit the address on your own.
- Go to the upper right screen and click on Edit File. This will take you to the file creation screen to update any information
- Go to the area you need to update: Subject Property, Borrower, Co-borrower, Loan Info
- When completed, click on the purple "Update" button at the bottom of the page
- Scroll up to the top of the page and it will state if the file was updated. If it was, click on the word "here" and it will take you back to the file.
2. The file has been created but products have been ordered:
* If you have already ordered products on the file or a service fee has been charged, the file is locked down from the lender updating any of the information.
* You will need to contact Coviance Customer Success team to update for you. Best option is to email at support@coviance.com so they have all the information in front of them to change the address. They will advise when its been completed for you to continue processing orders in the platform
3. Any LOS Integration User, such as Encompass, MeridianLink, Sync1, etc.:
* When an LOS is involved, any information changed in the Coviance platform doesn't flow back to the LOS. The user will need to update their information in the LOS system as well.
* You will need to contact Coviance Customer Success team to update the information for you. Best option is to email at support@coviance.com so they have all the information in front of them to change the address. They will advise when its been completed for you to continue processing orders in the platform